AI Assistant
An AI receptionist that answers calls using information about your own business.
Before you start: Your Twilio number must be connected first. Setting up the AI assistant alone doesn't answer any calls — a routing rule also needs to point to it (see Call Routing & IVR).
How it works
When a call reaches your AI assistant, it speaks to the caller, listens to what they say, and answers using only what you've told it about your business — your hours, services, pricing, policies, anything relevant. If a caller asks something outside that information, it takes their name and reason for calling instead of guessing, and saves it as a message for you to follow up on.
Setting it up
- Knowledge base — a plain-text description of your business on the AI Assistant integration page. Write it like you'd explain your business to a new hire: hours, services, service area, pricing, anything callers commonly ask about.
- API key — choose to use Orenyx's built-in key (included in your subscription, nothing extra to manage) or connect your own Anthropic API key. Use the "Test Key" button to confirm your own key works before saving.
- Enable — turning this on doesn't route any calls by itself; you still need a routing rule set to "AI Assistant" for calls to actually reach it.
Your knowledge base is only ever used to answer calls to your own number. It isn't shared with or visible to any other business on Voice Dispatch.