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Getting Started

Connect your own phone number. This is the first step, and everything else depends on it.

Voice Dispatch does not provide phone numbers itself. You bring your own number through a Plivo account (yours, not shared with any other Voice Dispatch business), and this dashboard connects to it. If you do not have a Plivo account yet, create one at plivo.com and buy a number before starting here. That part happens on Plivo's side, not ours.

Steps

1

Get your Plivo credentials

From the Plivo Console, copy your Auth ID and Auth Token, and note the phone number you want to use.
2

Connect them in Integrations, Plivo

Paste your Auth ID, Auth Token, and phone number into the Plivo card on your Integrations page, and save. Your Auth Token is encrypted before it is stored. Nobody at Orenyx can read it back in plain text.
3

Point your Plivo number at Voice Dispatch

In the Plivo Console, create an Application with its Answer URL set to your Voice Dispatch call URL, and attach your number to it (shown on the Plivo integration page once connected). This is the one step that happens on Plivo's side. After this, you never need to go back to the Plivo Console for normal day to day use.
4

Confirm it is connected

The Integrations page shows a live "Connected" status once Plivo accepts your credentials. If it does not turn green, double check the Auth ID and Auth Token. A typo here is the most common reason this step fails.
If you already had this number connected to a different service, pointing its Application at Voice Dispatch replaces that. Calls will stop going to whatever it was pointed at before. Only do this once you are ready to actually use Voice Dispatch for that number.

What to set up next

Once your number shows "Connected," the next step depends on how you want calls handled. Add your team and turn on Browser Calling if you want a real person to answer, set up the AI assistant if you want calls answered automatically, and configure routing rules to tie it all together.

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